Returns + Exchanges

Last updated: October 14, 2026

We want you to love every piece of jewelry you purchase from us. If your order does not meet your expectations, our Returns + Exchanges Policy explains how to request a return or exchange within 7 days of delivery.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the item meets the following conditions:

• The item is unused, unworn, and in its original condition.

• The product is returned with its original packaging, jewelry pouch, and included accessories.

• The item shows no signs of damage, alteration, or misuse.

• Proof of purchase or your order number is provided.

2. Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return or exchange, including products that have been worn, damaged after delivery, altered, or returned without their original packaging. Any additional exclusions will be communicated where applicable and subject to local consumer protection laws.

3. How to Request a Return or Exchange

To initiate a return or exchange, contact our customer support team within 7 days of delivery. Please provide your order number, the product name, and the reason for your request. Our team will guide you through the return process and provide the necessary instructions.

Please do not send any item back before receiving confirmation from our team.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photographs of the product and packaging so we can assess the issue and arrange an appropriate solution.

Eligible cases may qualify for a replacement, exchange, or refund, depending on the circumstances and applicable law.

5. Exchange Policy

Exchanges are subject to product availability. If your requested replacement is unavailable, our team will discuss the available alternatives with you. Any price difference between products must be settled before the exchange is completed.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved. Approved refunds will be processed using the original payment method where possible, or through another mutually agreed method.

The time required for the refund to reach you may vary depending on your payment provider or financial institution.

7. Shipping Costs

Return shipping costs may be the customer’s responsibility for change-of-mind returns or exchanges. If an item arrives damaged, defective, or incorrect, please contact us for assistance with the applicable return shipping arrangements.

Original shipping charges may be non-refundable where permitted by law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests can only be accommodated before the order has been processed or dispatched. Once shipped, the order will be handled according to this Returns + Exchanges Policy.

9. Important Notes

We reserve the right to refuse returns that do not meet the stated eligibility requirements, subject to applicable consumer protection laws. Nothing in this policy limits any rights you may have under applicable law.

10. Contact Us

For return, exchange, or refund assistance, please contact our customer support team through the contact information provided on our website. We are happy to help you find a suitable solution.

Thank you for shopping with us. We appreciate your trust and support.