Shipping

Last updated: October 14, 2026

We aim to deliver your favorite jewelry pieces safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed within 1–3 business days after confirmation. Processing times may vary during busy periods, promotional sales, public holidays, or due to payment verification.

2. Delivery Time

Our estimated delivery time is 3–7 business days after dispatch. Delivery times may vary depending on your location, courier service, weather conditions, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the conditions specified on our website or during the promotion.

4. Order Confirmation

After placing your order, you may receive an order confirmation through the contact details you provided. Please ensure that your name, phone number, and delivery address are accurate to avoid delays.

5. Tracking Your Order

Where tracking is available, tracking details will be shared once your order has been dispatched. Please allow some time for the courier’s tracking system to update.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and a reachable phone number. Additional charges or delays caused by incorrect or incomplete information may be the customer’s responsibility.

7. Delayed or Lost Shipments

Although we work with reliable delivery services, unexpected delays can occur. If your order has not arrived within the estimated delivery period, please contact our customer support team so we can help investigate the shipment.

8. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible. Include your order number and clear photographs of the product and packaging to help us resolve the issue.

9. Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the parcel to us. Any applicable redelivery charges will be communicated to the customer.

10. Changes to Orders

If you need to change your delivery address or order details, contact us as soon as possible. Changes can only be accommodated before the order has been processed or dispatched.

11. Contact Us

If you have questions about shipping, delivery times, or an existing order, please contact our customer support team through the contact information available on our website.

Thank you for shopping with us. We appreciate your trust and look forward to delivering your order.